Returns & Exchanges

We offer a tracked, pre-paid postage service completely FREE for all UK customers returning goods for store credit/exchange.

If you'd prefer a refund, all postage costs are the responsibility of the customer.

Returned items must be sent back within 14 days from you receiving the order. Returned items must be in a saleable condition, for example we cannot accept returns that smell of smoke or are covered in pet hairs.
Items should be returned unwashed in the original packaging and include all labels and tags still attached to the item. Footwear returns must include the box, which must itself be packaged before returning. All items will be inspected upon return.
Due to hygiene reasons we cannot accept returns of any of the following: Swimwear, underwear, hosiery, earrings, body piercing items, cosmetics or hair dye.

To return an item to Dr Faust just email us at sales@dr-faust.co.uk and a staff member will get in contact with you shortly.

 

As soon as we receive your parcel we'll send you an email confirming that we've had it back and another to let you know when it's been processed.

If you require an exchange, this can be done using a voucher code which will be sent to you by email whilst refunds will be credited back to the card that you used to pay for the order. The money will usually be back in your account within a few days, however please allow up to 14 working days at busy periods.